Frequently Asked Question

How to Grant Login Access to CyanGate Support?
Last Updated 5 years ago

CyanGate Support may ask you to grant login access in order to assist you with a question, issue, or request.  

Granting login access allows CyanGate Support to log into the application using your login. You must grant access for them and specify a duration for that access. During the effective access period, they will be able to use your login and access your org in order to help you resolve any problems.
No one can log in to your account to resolve support issues unless you grant access in this way. 

**  CyanGate Support will never ask for your password, either via phone or email.  **

If we need to log into the application as you, we will ask you to grant login access.  If you receive any email requests for your password from a source pretending to be from Salesforce, please report it here: http://trust.salesforce.com/trust/report/

To grant login access there are two methods, depending on whether you are a System Administrator or any other type of user:

System Administrator:


Depending on your organization, the Setup button will be beside your name at the top right of the page or listed as a drop down option when you click on your name.
 1. Choose one of the following
      - Non-Enhanced Setup Menu - Setup | My Personal Information | Grant Login Access.
      - Enhanced Setup Menu - Your Name | My Settings | Personal | Grant Account Login Access
  2. Set the access expiration date for CyanGate Support (usually 7 business days).
  3. Click Save.

All Other Users:


  1. Choose Your Name | My Settings | Personal | Grant Account Login Access.

  2. Set the access expiration date for CyanGate Support (usually 7 business days).
  3. Click Save.

Once you have granted login access, please send confirmation to the CyanGate  Support rep who is working with you, along with any requested information.

** Note:  You cannot grant login access if you are logged in as another individual through their login access.  i.e. A System admin cannot log in as their end user and grant Login Access to CyanGate Support.

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