S-Drive :: Support Ticket System

Click on the category to browse FAQs.

Access Issues - Community User (2)

Comprises knowledge on resolving all issues around Community user access

Community Users cannot see S-Drive or cannot access S-Drive files.

What kind of license do Community users need to access S-Drive?
Access Issues - Internal User (1)

Comprises knowledge helping resolve issues around internal user access issues

Sharing settings for AccountFile are “controlled by parent” (Account), but we want to be able to control them separately.
Document Upload Issues (3)

Comprises knowledge on resolving issues related to upload functionality

Cannot upload--S-Drive component disappears

Getting [RPC Fault faultString="Security error accessing url" faultCode="Channel.Security.Error" faultDetail="Destination: DefaultHTTPS"] error in Upload Tool

How can I enable Java Upload in Chrome Browser
File Sync and Preview and Thumbnail issues (1)

file sync and p&t issues

File Sync or Preview and Thumbnail not working for some users
Grant Login Access to CyanGate Support (1)

Comprises knowledge on granting access to S-Drive team

How to Grant Login Access to CyanGate Support?
Lightning Page Issues (1)

Lightning-specific Issues

I want to/need to use my S-Drive VisualForce page on my Lightning page.
Mobile (1)

Issues with Mobile app

S-Drive File Area no longer showing on Mobile/S-Drive not working in Salesforce App
Portal Issues (1)

Connection issues, updating billing, etc.

Unable to reconnect in portal
Prerequisites - Generating Amazon Access Key and Secret Key (1)

Comprises knowledge on how to generate amazon access key and secret key

How May I Generate Amazon Access Key and Secret Key?
Prerequisites - Sign Up for Amazon Services: AWS and S3 (1)

To use S-Drive, the customer needs to have an Amazon Web Services (AWS) account with an Amazon Simple Storage (S3) subscription.

How can I create an AWS account and subscribe to S3 service to use with S-Drive?

Please Wait!