Frequently Asked Question

File Sync or Preview and Thumbnail not working for some users
Last Updated a year ago

Problem:

File sync is not working for some users.
Previews and Thumbnails is not working for some users.

Solution:

Check the profile permissions for the Send Outbound Messages permission. That box needs to be checked.

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In Enhanced Profile view, this is found under System Permissions.

In regular profile view, it’s found under Administrative Permissions.

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